Refund policy

We want you to love your order. If you're not completely satisfied, you can request a return within 30 days of receiving your item.

Eligibility

Items must be unused, in their original condition and packaging, with proof of purchase. Gift cards, sale items marked "final sale," and opened personal-care items can't be returned.

How to start a return

Email us at support@wifiraks.com with your order number and the reason for your return. We'll reply with return instructions. Items sent back without contacting us first can't be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email support@wifiraks.com within 7 days of delivery with photos and we'll send a replacement or issue a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take extra time to post it.

Exchanges

The fastest way to get a different item is to return the original and place a new order.

Cancellations

You can cancel your order for a full refund within 24 hours of purchase, as long as it hasn't shipped yet.